SUMMER CAMP FAQs

How do I book?


Visit the Summer Camp page and scroll down to the bookings section. Select your chosen week and days and add to your shopping cart. Proceed to payment and once finalised, you will be sent a confirmation email. Further information and a form to complete will be emailed out before the camp is due to commence.




What if I need to change dates or cancel my booking?


Changes to booked places can be made up to 1 week prior to the start date as long as space is available on your chosen day and changes are approved by camp staff.

Refunds will only be given if you provide 28 days notice. Refunds cannot be given after this period unless there is a waiting list on that day and the place can be filled.




What if my child needs extra help?


We aim to be as inclusive as possible and want all children to enjoy the Summer Camp programme. If your child has specific needs, please email Louise so you can discuss any support required and decide if the camp is the right choice.




What if my child has a medical condition or needs to take medicine at camp?


After booking, you will be emailed a form to complete and here you can detail any medical requirements. Louise may contact you to seek further information so that we can ensure your child’s safety and welfare. Please note we will only administer medication that is prescribed for a child by a health professional.




What if my child is ill?


If your child becomes ill on camp, we will do everything we can to make them comfortable, however it may be in their best interest to be collected from camp early as we do not have the capacity or facilities to care for poorly children for an extended period of time. We do require that any child who becomes ill on camp be kept away from the setting for the full duration of their illness and 24 hours after the end of their symptoms. No refund can be given in this situation.




What if my child has an accident or injury at camp?


At camp we do everything possible to minimise bumps and scrapes, but we have fully trained first aiders who will attend to your child if necessary. For anything beyond that you will be immediately informed, and in the unlikely event of a serious accident we will contact emergency services.




What if my child is nervous about attending camp?


We know how daunting the first day at camp can seem to a child, but our experienced staff know how to welcome new children and make them feel comfortable.

An art activity will be set up each morning for your child to work on and parents are invited to come into the barn to settle their child for a few minutes. You are also welcome to call Louise during the day to check on how your child is doing.




Who are your staff members?


The programme is run by Louise Smythson, an experienced primary school teacher with full DBS clearance and pediatric first aid qualification. Another staff member will also be on hand to ensure a safe, organised and child friendly environment.




Where is the drop off/pick up point?


The pick up and drop off point for the camp is situated within the Barn parking area at Chartridge Lodge. Details of how to find the Barn will be emailed to you before the start of the camp.




What if I am late dropping off or collecting my child?


We ask that you drop off and pick up your child promptly each day. If you are going to be late then please call Louise to let her know. If children are late arriving, they may miss some of the morning's activities and if they are late being collected, a member of staff will have to wait with them at the main reception to Chartridge Lodge. Please note that if children are repeatedly collected after 3:30pm, they may be excluded from future camp days, with no refund given.




Can someone else collect my child from camp?


Friends or family members that have been authorised by you are able to collect your child from camp. We will ask you for a password that your chosen person will have to give in order to collect your child and we will only allow children to go home with adults that they know by name.




What should my child wear?


Your child should wear comfortable clothing for their day at camp, suitable for indoor and outdoor activities. Please be aware that although children will be provided with aprons, spills and slips may occur and some art materials will stain clothes. Best not to wear anything expensive or special!




What should my child bring?


Children should bring a healthy packed lunch with morning and afternoon snacks and a refillable water bottle. You might want to include an ice block as we do not have facilities to refrigerate food.

* Please be aware that some children on camp may have nut allergies – please avoid nuts and nut products in your child’s packed lunch.

Children will also need suncream, preferably applied before they arrive on camp. Although we cannot apply sun cream directly to your child, we will remind them throughout the day to re-apply. We also recommend bringing a cap or sunhat during hot weather as we will be working outside if the weather permits.





FOR FURTHER INFORMATION, PLEASE READ THE SUMMER CAMP TERMS & CONDITIONS
AND THE SUMMER CAMP DATA PROTECTION AND PRIVACY POLICY
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